1. Introduction

1.1 These Terms and Conditions govern the sale of refurbished computers, laptops, and other IT equipment by Microchoice Ltd ("we", "us", "our") to consumers and businesses.

1.2 By purchasing from us, you agree to be bound by these Terms and Conditions.

1.3 These Terms comply with UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

2. Order Processing and Cancellation

2.1 Orders placed through our website constitute an offer to purchase, which we may accept or reject at our discretion.

2.2 Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of placing it.

2.3 To cancel, you must contact us in writing at info@microchoice.co.uk stating your order cancellation request.

2.4 Once you notify us of cancellation, you have an additional 14 days to return the goods.

2.5 Refunds will be processed within 14 days of receiving the returned goods, subject to inspection.

3. Returns and Refund Policy

3.1 We offer a 30-day money-back guarantee, provided the item is returned in its original, unused, and resellable condition.

3.2 Refunds will not be issued for items that show signs of use, damage, or tampering.

3.3 Return shipping costs are the responsibility of the customer unless the item is faulty or misdescribed.

4. Warranty Policy

4.1 All refurbished products come with a 12-month Return to Base (RTB) warranty, unless otherwise stated.

4.2 Our warranty covers hardware faults arising under normal use.

4.3 The warranty does not cover:

• Software issues, including but not limited to user error, failed BIOS updates, corrupt files, or viruses.
• Accidental damage, misuse, or unauthorized modifications.
• Issues caused by third-party repairs or diagnostics without our prior written consent.

4.4 Warranty is void if:

• The warranty seals are broken.
• The device has been taken to a third party for repair or diagnostics without our written consent.

4.5 To raise a warranty claim, please contact tech@microchoice.co.uk with details of the issue.

5. Delivery

5.1 We aim to dispatch all orders within the stated timeframe.

5.2 Delivery timescales are estimates and not guaranteed.

5.3 If an order is lost in transit, we will investigate and, where necessary, provide a replacement or refund.

6. Limitation of Liability

6.1 We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

6.2 Our total liability shall not exceed the total price paid for the goods purchased.

7. Data Protection

7.1 We process personal data in accordance with UK GDPR and our Privacy Policy.

7.2 We will not share your personal details with third parties without your consent, except as required by law.

8. Governing Law

8.1 These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.

8.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact Information

For any queries related to these Terms and Conditions, please contact us at:

• Email: info@microchoice.co.uk (General Enquiries)
• Email: tech@microchoice.co.uk (Warranty Claims)

By making a purchase, you confirm that you have read, understood, and agreed to these Terms and Conditions.